Probably you may have seen this error where Hyperion Foundation services won’t start up and will give an Error code 21.
The Hyperion SharedServices9 OpenLDAP service terminated with service-specific error 21
I’m not able to re-produce the error on my laptop 😉 I think version 11 code line is pretty stable, but I’ve usually came across this error on 9.3 version.
This happens when a hard-boot occurs (I’m using VMware and I’m so impatient that I just hard boots my VMware). It will not allow you to start Shared Services and I’ve seen people re-installing Shared Services just because of this error.
You can solve this error by running runRecoverCatastrophic.bat file that comes with Hyperion Shared Services installation.
%HYPERION_HOME%productsFoundationserverscripts – location of backup and recover bat files
To run this file you should specify
1. A backup location (backup directory of your Shared Services)
2. Openldap home location (which will be %HYPERION_HOME%productsFoundation)
What if you don’t have a backup!!!!!
When Hyperion is installed on your laptop and if you are lazy like me (I not used to take a backup of HSS), then you can just supply a valid folder like % HYPERION_HOME% and run the command.
i.e. runRecoverCatastrophic.bat G:Hyperion G:HyperionproductsFoundation
After the successful execution of the command, start Shared Services and you are back in business……
More about Shared Services back-up in coming posts……